Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to Marshmallow Safaris ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marshmallowsafaris.com and use our safari travel services.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.
We may collect information about you in a variety of ways, including:
When you interact with our website, book a safari, or contact us, we may collect personally identifiable information, such as:
When you book a safari tour or travel package, we collect additional information necessary to process your booking:
To process your safari booking, we collect payment information. This may include:
Note: We do not store complete credit card numbers on our servers. All payment processing is handled by PCI-compliant third-party payment processors.
We use the information we collect for the following purposes:
We may share your information with trusted third parties only as necessary to fulfill our services to you:
We share your booking details (name, contact information, and travel dates) with hotels, lodges, and camps where you will be staying during your safari. This is necessary to confirm your reservations and ensure a smooth check-in experience.
If your safari package includes flights or ground transportation, we share relevant booking information with airlines, private charter companies, and ground transport providers to arrange your travel logistics.
With your consent, we may share necessary information with travel insurance providers to arrange coverage for your safari trip, including evacuation cover provided through AMREF Flying Doctors.
We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our site and services.
Google Analytics uses cookies to collect information anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use Microsoft Clarity to understand how users interact with our website. Clarity helps us identify usability issues and improve the overall user experience. Clarity may record mouse movements, clicks, and scrolling behavior on our site. This data is used solely for improving our website.
Most web browsers are set to accept cookies by default. You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
You have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable time and may charge a nominal fee for processing the request.
You have the right to request the correction of inaccurate or incomplete personal information we hold about you. We will make the necessary updates promptly.
You have the right to request the deletion of your personal information, subject to certain legal exceptions. For example, we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations.
You have the right to opt out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link in our emails or by contacting us directly.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.
If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us:
Marshmallow Safaris
This Privacy Policy is effective as of January 1, 2025.
